After you submit your order with us, we do manual verification of your order and submitted details to combat fraud. This causes a slight delay with your order, but it does keep our network clean and our servers running optimal.
All dedicated servers at KnownHost are custom built and tailored to the exact needs of our clientele. We don't utilize stock or rental servers and we don't use cheap components to cut down on costs. We use fully buffered ECC RAM, industry quality hardware and drives and we fully test and harden each and every server before we deploy it.
We are known in the hosting industry for our superior support team and service reliability and uptime. We harden and secure each server before we deploy it to our clients, which means there's a firewall running, rDNS has been setup, MySQL, FTP, SSH and other (potentially sensitive) services and ports are secured and/or closed so that we can guarantee a very fast and secure server backed by a great SLA.
Afer construction, testing, hardening and securing and testing more, we deploy the new server to our client. Any requested control panel, hard drive partitioning or other specification submitted with your order is being taken care of and finally we send you the login details so you can go ahead and do what you want with your new server.
If you are in need of assistance, we are here for you 24 hours a day, 7 days a week and truly all days of the year. Test us out, give us a call on Christmas Eve on 10pm and yes, we'll be there to assist you. KnownHost thrives on excellent support, and we'll make sure we do whatever we can to make sure our support is a smooth and courtest experience.
If you want to extend your server with more hard drives, RAM memory or a bigger processor, just ask us! We usually do up- or downgrades to your server the same day, and of course we test the new upgrade and overall condition of your server before we redeploy it to you. If you still have questions or if you want to know more about KnownHost, do not hesitate to contact us »
Yes, all our hosting packages excluding Dedicated Servers include a 30 day money back guarantee. (Please note: Only new customers are eligible for our 30 day money back guarantee). If the TOS/AUP agreed upon when ordering is violated this also makes you ineligible for the 30 day money back guarantee. We also reserve the right to not accept a refund request on a case by case basis if we feel our services were abused and/or taken advantage of.
Yes, we offer a 99.9% network uptime guarantee back by our SLA.
Your account is normally setup within 2-4 hours but we guarantee within 24 hours from the time you place the order. This is due to the fact that each order will need to be manually checked to prevent fraud. You will receive an email from KnownHost once your order has been approved. Dedicated Servers are normally setup within 12-24 hours from the time you place your order and it's processed.
We accept credit card (Visa, MasterCard, American Express) as well as Pay Pal. On a per customer basis we will accept checks.
Yes, as long as your are using the same control panel. Please follow the normal order procedure. Once you receive the welcome email please submit a support ticket through our support portal.
Yes, in order to purchase a hosting package you will need your own domain.
No, we do not offer domain registration of transfer services at this time.
Yes, we offer a 99.9% network uptime guarantee.
To learn more about what's covered under our managed support, pelase see our Support Coverage.
We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our helpdesk. You can also submit a ticket through your billing login.
Yes we do offer Fully Managed VPSs, Hybrid Servers, and Dedicated Servers. For more detailed information please visit our Managed Support page.
Yes, you can upgrade your account at anytime. Please email us at sales@knownhost.com with your customer ID and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.
We have servers located in the Colo4Dallas facility in Dallas, Texas and Digital Realty Trust facility in Los Angeles, California. For more detailed information please visit our Network page.
No, please see our AUP for permissible and non-permissible content.
Our prices do not include VAT. If you are required to submit this tax, please follow your normal procedure.
You will receive your login details via email.
No, upgrades are seamless and involve zero downtime.
Invoices are generated two days before their respective due date.
| Features | VPS-1 | VPS-2 | VPS-3 | VPS-4 | VPS-5 | VPS-6 | VPS-7 |
|---|---|---|---|---|---|---|---|
| 16+ CPUs | Equal Share | Equal Share | Equal Share | Equal Share | Equal Share | Equal Share | Equal Share |
| Guaranteed RAM | 768MB | 2GB | 2.75GB | 3.5GB | 4.5GB | 6GB | 7.5GB |
| Disk Space | 25GB | 70GB | 80GB | 100GB | 120GB | 150GB | 175GB |
| Bandwidth | 3000GB | 6000GB | 7000GB | 8500GB | 10000GB | 11500GB | 13000GB |
| IP addresses | 2 | 2 | 2 | 2 | 2 | 2 | 2 |
| Full Root Access | YES | YES | YES | YES | YES | YES | YES |
| cPanel/Plesk/DA | $5 | $5 | $5 | $5 | $5 | $5 | $5 |
| Monthly Cost | $25 | $35 | $45 | $60 | $75 | $95 | $120 |
| Quarterly Cost | $73.50 | $102 | $131.50 | $175 | $215 | $275 | $350 |
| Yearly Cost | $285 | $400 | $510 | $685 | $855 | $1080 | $1365 |
| Order | Order | Order | Order | Order | Order | Order |
| Features | SSD-1 | SSD-2 | SSD-3 | SSD-4 | SSD-5 |
|---|---|---|---|---|---|
| 24+ CPU Cores (2.2Ghz+) | Equal Share | Equal Share | Equal Share | Equal Share | Equal Share |
| Guaranteed RAM | 1.25GB | 2.25GB | 3.75GB | 5.25GB | 6.5GB |
| SSD Storage | 20GB | 40GB | 60GB | 80GB | 100GB |
| Bandwidth | 3000GB | 5000GB | 8000GB | 10000GB | 12000GB |
| IP addresses | 2 | 2 | 2 | 2 | 2 |
| Full Root Access | YES | YES | YES | YES | YES |
| cPanel/Plesk/DA | $5 | $5 | $5 | $5 | $5 |
| Monthly Cost | $35 | $50 | $70 | $90 | $110 |
| Quarterly Cost | $102 | $147 | $205 | $264 | $313.5 |
| Yearly Cost | $399 | $570 | $798 | $1026 | $1188 |
| Order | Order | Order | Order | Order |
| Features | KH-DS1 | KH-DS2 | KH-DS3 | KH-DS4 |
|---|---|---|---|---|
| CPU Model | Intel i7-4770 | Intel Xeon E3-1270v2 | Dual Intel E5-2430v2 | Dual Intel E5-2620v3 |
| CPU Cores/Ghz | 4 x 3.4Ghz | 8 x 3.5Ghz | 24 x 2.5Ghz | 24 x 2.4Ghz |
| RAM | 16GB DDR3 | 16GB DDR3 | 24GB DDR3 | 32GB DDR4 |
| HDD1 | 750GB | 1TB | 1TB | 120GB SSD |
| HDD2 | 750GB | 1TB | 1TB | 1TB |
| Bandwidth | 10000GB | 15000GB | 20000GB | 25000GB |
| IP addresses | 8 | 8 | 8 | 8 |
| Full Root Access | YES | YES | YES | YES |
| cPanel | YES | YES | YES | YES |
| Monthly Cost | $179 | $239 | $329 | $379 |
| Order Now | Order Now | Order Now | Order Now |
